Special Channels Executive in Lagos, Nigeria

at Guinness Nigeria

Manufacturing / Production
Executive / Top Management
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female
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Job Description


  • Deal directly with the call centre representatives managing customers either by telephone, electronically or face to face.
  • respond promptly to customer inquiries, handle and resolve customer complaints
  • provide pricing and delivery information, process orders, forms, applications and requests
  • organize workflow to meet customer timeframes, direct requests and unresolved issues to the designated resource
  • manage customers' accounts, keep records of customer interactions and transactions
  • record details of inquiries, comments, complaints and record details of actions taken
  • consolidates and distribute customer and sales activity reports
  • maintain customer databases, manage administration and follow up on customer interactions
  • provide feedback on the efficiency of the customer service process
  • Liaise with the assign vendor and check the progress of deliveries of customers’ orders to the event and keep record of inventories.
  • To send daily, weekly, monthly, quarterly and yearly reports to manager and team as directed and in specified formats.
  • Maintain a database of special channel assets and information as may be deemed relevant
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