- Responsible for the end to end management for the Mobile banking propositions and services, integration with Banking products, central clearing house and other processing switches & Agency Banking.
- Responsible for relationship with Apex bank and other licensed financial institutions strategic to our Mobile Financial Service.
- The role will focus on the proposition and project management & channel management
- Develop and launch innovative propositions leveraging strong business model & delivery channels to drive mobile banking through partner banks.
- Develop marketing plan in line with product roadmap to grow relevance of mobile banking to customer segments on Etisalat Network
- Ensure that Etisalat Mobile Bank solutions and channels are in line with Banking and regulatory standards for the services to be launched and supported
- Project manage the launch process for Mobile Banking propositions, channels and services and ensure it is in line Etisalat quality standards
- Ensure full integration of mobile banking products to telecoms packages and required financial access points to broaden the product line of Etisalat Mobile Banking
- Responsible for implementing monthly reviews on mobile banking service based on insights & reviews focusing on pricing, communication and channels
- Ensure delivery of strategic products /projects in line with establishing the relevance of mobile financial services in Overall Financial Inclusion.
- Responsible for initiatives to drive registration and active use of mobile banking products
- Join planning and development projects with stakeholders and ensure delivery timelines are met as agreed and documented in Business and project plan.
- Manage customer education, product & Service information communication to ensure minimal customer complains on mobile banking channels
- Draw insights & track progress of key performance indicators from operational and management reports
- Responsible for Proactively managing customer experience on mobile banking products.