Specialist, Mobile Banking in Lagos, Nigeria

at Etisalat

Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female
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Job Description

Job Summary

  • Responsible for the end to end management for the Mobile banking propositions and services, integration with Banking products, central clearing house and other processing switches & Agency Banking.
  • Responsible for relationship with Apex bank and other licensed financial institutions strategic to our Mobile Financial Service.
  • The role will focus on the proposition and project management & channel management

Principal Functions

  • Develop and launch innovative propositions leveraging strong business model & delivery channels to drive mobile banking through partner banks.
  • Develop marketing plan in line with product roadmap to grow relevance of mobile banking to customer segments on Etisalat Network
  • Ensure that Etisalat Mobile Bank solutions and channels are in line with Banking and regulatory standards for the services to be launched and supported
  • Project manage the launch process for Mobile Banking propositions, channels and services and ensure it is in line Etisalat quality standards
  • Ensure full integration of mobile banking products to telecoms packages and required financial access points to broaden the product line of Etisalat Mobile Banking
  • Responsible for implementing monthly reviews on mobile banking service based on insights & reviews focusing on pricing, communication and channels
  • Ensure delivery of strategic products /projects in line with establishing the relevance of mobile financial services in Overall Financial Inclusion.
  • Responsible for initiatives to drive registration and active use of mobile banking products
  • Join planning and development projects with stakeholders and ensure delivery timelines are met as agreed and documented in Business and project plan.
  • Manage customer education, product & Service information communication to ensure minimal customer complains on mobile banking channels
  • Draw insights & track progress of key performance indicators from operational and management reports
  • Responsible for Proactively managing customer experience on mobile banking products.
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