Specialist, Process Design & Implementation in Lagos, Nigeria

at Etisalat

Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female

Job Description

  • Implement the standardization of processes through the use of best in class business process modelling frameworks
  • Monitor and execute evolution of business process through the process maturity cycle to achieve improved customer experience
  • Support organizational change through a process model that highlights effective stakeholder alignment/relationship and inter-dependency management
  • Support and implement business performance improvement by creating a structure to proactively identify processes that will support achievement of operational excellence
  • Implement improvement initiatives & collaborating with user departments on the implementation and deployment of processes
  • Design and recommend programs for continuous process knowledge awareness to improve quality across the organisation
  • Champion continuous application of standard systems and tools in managing processes
  • Implement and support business analysis for projects by implementing the model of eliciting, analyzing, documenting, modeling and validating business requirements



  • Execute process identification to deployment schedule and coordinate its methodical operation.
  • Facilitate the adherence of process standardization across the organization to achieve conformity
  • Support systematic identification of process maturity status to continually improve process efficiency
  • Support process validation and requirements gathering and facilitate stakeholders buy-in focused on achieving organizations objective
  • Facilitation of projects /programs key processes and make recommendations to the Project owner
  • Facilitate awareness and educate stakeholders to ensure processes are transformed and made operational thereby achieving organization's objective
  • Facilitate various quality team within theorganization to achieve the one team one mission goal
  • Implement the delivery of strategic projects by engaging stakeholders in the identification and deployment of strategic process that will sustain the operational life cycle of implemented projects
  • Support the implementation of identified process improvement initiatives
  • Support collation of risk, audit and allbusiness report and prioritize implementation of recommendations
  • Support in Measurement and analysis ofprocess awareness level through periodic reports based on documented assessmentthus identifying acceptable method of process deployment
  • Support in executing Quality Management performance improvement processes
  • Support in Designing programs / workshops to effectively communicate Business process management system and mores to both internal and external customers
  • Support in designing and implement various process knowledge management programmes in line with industry best standard
  • Implement the continual improvement oforganization business process management structure to achieve operationalexcellence enhancement of productivity.
  • Facilitate the implementation of ServiceLevel management framework for the purpose of maximizing vendor relationshipmanagement
  • Support improving teams deliverablesthrough coaching and training initiatives
  • Recommend programs for the continuous development of quality teams to enhance productivity.
  • Execute Identification, analysis and documentation of solution requirements to create a business requirements document
  • Facilitate requirement validation and testing while managing changes to requirement to ensure user requirements are transformed into required output and made operational thereby achieving stated objective.



  • Bachelor's degree.
  • Post-graduate degree, MA/MBA/MSc will be an added advantage.

Experience, Skills & Competencies

  • Three (3) to Five (5) years post NYSC work experience
  • Cross-cultural understanding
  • Customer Focus and complaints handling skills
  • Networking & relationship building
  • Communication
  • Flexibility and adaptability
  • Drive forachievement/results
  • Problem Solving
  • Work Discipline
  • Planning & Organising skills
  • Team Leading Influencing
  • Knowledge of Telecommunications Process Standards
  • Industry awareness & business acumen
  • Working knowledge of process modelling tools
  • Document management
  • Building & presenting business cases
  • Team building
  • Workshop skills
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