- Maintain the Quality Management System (QMS) and ensure its sustainability by championing audit programs and process review exercises, establishing root cause analysis and engaging stakeholders for the resolution on nonconformities.
- Implement enterprise policy development to deployment and process performance monitoring with the intent of supporting the effective delivery of objectives.
- Document and communicate process review reports with identified process gaps to stakeholders and monitor implementation of corrective actions
- Communicate process review reports and identified process gaps to stakeholders and monitor implementation of corrective actions
- Support the maintenance of quality Management System to promote the organisation's competitive edge
- Ensure the documentation of non-conformities and root causes with correction and corrective actions
- Provide adequate monitoring and status reports on the implementation of the correction, corrective and preventive actions to ensure timely delivery
- Analyse audit results to ensure continuous process improvements and support superior product delivery with customer satisfaction
- Manage alignment of the policy and process frameworks to deliver stakeholder objectives
- Continuously ascertain maturity level of enterprise processes in order to monitor the evolution of strategic processes sharing best practices within the organization
- Identify and mitigate process bottlenecks in order to achieve process efficiency
- Identify and document realistic process controls for tracking and reporting on process performance
- Generate periodic KPI performance reports for strategic and functional processes to provide feedback on process effectiveness and efficiency, gaps and corrective actions
- Enhance corporate governance through the deployment and maintenance of a robust policy framework
- Liaise with user departments to identify and document required enterprise policies.
- Facilitate process awareness trainings and design of workshop materials for internal and external customers
- Carry out other assignments as directed by the Manager, Process Review and Operational Efficiency