Specialist - Process Review And Operational Efficiency in Lagos, Nigeria

at Etisalat

Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female
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Job Description

Job Summary:

  • Maintain the Quality Management System (QMS) and ensure its sustainability by championing audit programs and process review exercises, establishing root cause analysis and engaging stakeholders for the resolution on nonconformities.
  • Implement enterprise policy development to deployment and process performance monitoring with the intent of supporting the effective delivery of objectives.

Principal Functions

  • Document and communicate process review reports with identified process gaps to stakeholders and monitor implementation of corrective actions
  • Communicate process review reports and identified process gaps to stakeholders and monitor implementation of corrective actions
  • Support the maintenance of quality Management System to promote the organisation's competitive edge
  • Ensure the documentation of non-conformities and root causes with correction and corrective actions
  • Provide adequate monitoring  and status reports on the implementation of the correction, corrective and preventive actions to ensure timely delivery
  • Analyse audit results to ensure continuous process improvements and support superior product delivery with customer satisfaction
  • Manage alignment of the policy and process frameworks to deliver stakeholder objectives
  • Continuously ascertain maturity level of enterprise processes in order to monitor the evolution of strategic processes sharing best practices within the organization
  • Identify and mitigate process bottlenecks in order to achieve process efficiency
  • Identify and document realistic process controls for tracking and reporting on process performance
  • Generate periodic KPI performance reports for strategic and functional processes to provide feedback on process effectiveness and efficiency, gaps and corrective actions
  • Enhance corporate governance through the deployment and maintenance of a robust policy framework
  • Liaise with user departments to identify and document required enterprise policies.
  • Facilitate process awareness trainings and design of workshop materials for internal and external customers
  • Carry out other assignments as directed by the Manager, Process Review and Operational Efficiency
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