Provides adequate and seamless sales technical support to the sales channels.
Liaise with Engineering, IT, Sales, Marketing and Customer Care teams to ensure delivery of seamless sales operations support to the sales channels. Implement approved improvement initiatives to ensure enhanced performance of the team. Ensure prompt and efficient resolution of requests, complaints and other issues relating to sales systems and processes escalated from the Regional Sales offices. Ensure that all sales channels have all required IT applications and systems. Attend team meetings as required. Prepare/ compile agreed periodic activity and performance reports for the attention of the Manager-Sales Projects, Systems & Processes. Perform any other duties as assigned by the Manager-Sales Projects, Systems & Processes