Specialist: VoIP Design in Lagos, Nigeria

at Vodacom

Information Technology
Minimum Qualification
Bachelor's Degree
Required Experience
5 - 7 years
Employment Type
Full Time
Male or Female

Job Description

  • Lead the setup, integration operation of the VoIP services to VBN sold to VBN customers using existing IP-PBX system.
  • Carry out high-level Troubleshooting on VoIP issues including compatibility, performance and quality of service
  • Lead the installation, testing, troubleshooting, monitoring and support different VoIP equipment in VBN lab and production network.
  • Develop reports to assist in the review, analysis and evaluation of deployed solutions and in the design of new technology solutions.
  • Works closely with different departments on projects related to the design, development, deployment, monitoring and evaluation of new products and services –
  • Work with Customers to activate services and assist with problem resolution when required.
  • Participate in projects of large scale.
  • Implement proof of concepts and derive results from consistent testing methodologies and measures.
  • Responsible for updating technical documentation associated with each implementation.
  • Develop and maintain supporting documentation.
  • Follow defined Change, Problem and Incident management processes.

Communications and Work Relationships

  • Collaborate with various divisions within Operations department and come up with strategies for network evolution.
  • Act as a mentor for the less experienced engineers within VBN.
  • Make recommendations for network improvement.



  • A Minimum of Bachelor’s degree in Electrical and Electronic Engineering or related discipline with cumulative grading equal to or greater than Second class Upper division ( 2-1).
  • Strong knowledge and Six (6) or more years Hands-On-Experience with VoIP, IP-PBX, Unified Communications, SIP, OCS, and Call Center Applications.
  • Functional experience with general database implementation, including, setup and running database scripts.
  • Prior technology VoIP implementation and support experience with Enterprise type accounts.
  • Solid understanding of IP and inter-networking (LAN & WAN) technologies is mandatory for this role.
  • Very strong knowledge of Softswitch class 4 and Softswitch class 5.
  • CCVP certification is a strong advantage
  • Knowledge and understanding of information security principles and practices.
  • Understanding of networking protocols TCPIP, SMTP, FTP, HTTP, SNMP, Syslog, SSH etc.
  • MS-Office skills.
  • Leadership skills.
  • Ability to work independently, with tight deadlines and to build up good team relations.
  • Self-motivated, flexible and capable to supervise teams in field and within the office.
  • Strong time management, problem solving, prioritization and planning skills.
  • Ability to participate in and facilitate group meetings.
  • Ability to work in a dynamic and demanding environment.
  • Excellent written and verbal communication skills.
  • Excellent presentation and facilitation skills.
  • Ability to communicate complex technologies to a broad audience in a concise, clear and simple manner.
  • Excellent organizational skills.
  • Excellent interpersonal skills.


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