Station Manager in Lagos, Nigeria

at Arik Air

Airline / Aviation
Minimum Qualification
Bachelor's Degree
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female

Job Description

Job summary

Department GROUND OPERATIONS Reporting to REGIONAL MANAGER Direct reports PSA/TRO/ATO/Baggage Location ALL STATIONS

Job description


To ensure efficient and superior service is provided to our passengers through the supervision of a competent airport team of customer service agents.


  • Coordinate all aspects of the station’s operations through the supervision of a team of Duty Managers.
  • Ensure a safe, punctual, efficient and smooth operation at all times.
  • Plan, assign, manage and review the work of staff engaged in various activities in the station.
  • Resolve a wide range of operational problems including passengers’ complaints and requests.
  • Make recommendations regarding staff hiring, training, discipline, promotions and conduct performance appraisals.
  • Represent Arik Air at all airport related functions/meetings and liaise with the relevant government agencies.
  • Analyze and make recommendations for improved services and operations.
  • Verify and approve all station related invoices and prepare reports and statistics for management.
  • Ensure all Arik Air manuals are updated and complied with at all times including the regulations and procedures of regulatory bodies.
  • Perform other duties as appropriate and within the station manager’s competence as required from time to time.
  • Provide leadership and guidance to the ground handling agents and Arik Air staff
  • Represent Arik Air at all airport related functions and liaise with airport authority and governmental offices,
  • Performs other duties asked by company if required    
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