Department GROUND OPERATIONS Reporting to REGIONAL MANAGER Direct reports PSA/TRO/ATO/Baggage Location ALL STATIONS

OBJECTIVE

To ensure efficient and superior service is provided to our passengers through the supervision of a competent airport team of customer service agents.

KEY RESPONSIBILITIES

• Coordinate all aspects of the station’s operations through the supervision of a team of Duty Managers.
• Ensure a safe, punctual, efficient and smooth operation at all times.
• Plan, assign, manage and review the work of staff engaged in various activities in the station.
• Resolve a wide range of operational problems including passengers’ complaints and requests.
• Make recommendations regarding staff hiring, training, discipline, promotions and conduct performance appraisals.
• Represent Arik Air at all airport related functions/meetings and liaise with the relevant government agencies.
• Analyze and make recommendations for improved services and operations.
• Verify and approve all station related invoices and prepare reports and statistics for management.
• Ensure all Arik Air manuals are updated and complied with at all times including the regulations and procedures of regulatory bodies.
• Perform other duties as appropriate and within the station manager’s competence as required from time to time.
• Provide leadership and guidance to the ground handling agents and Arik Air staff
• Represent Arik Air at all airport related functions and liaise with airport authority and governmental offices,
• Performs other duties asked by company if required