Supervisor – Loyalty Operations in Lagos, Nigeria
Job Description
Liaison between client, IT, loyalty management team and off-site Employer Service Delivery team
Prepare ‘Service Proposal Documents’ and review Change Request for programme developments and enhancements
Develop and map operational process updates and enhancement for programme operation
Assist Marketing & Communications in overseeing successful delivery of programme materials from an operations perspective. (e.g. set-up of collateral, liaison with IT on SMS and Email delivery, etc)
Assist Partnership Manager with the operational set-up for new partners (i.e. stock processes, system interface liaison with IT, redemption process development, etc)
Requirements
3 to 5years of experience in similar job role while a University Degree would be of advantage
Excellent communication, analytical and negotiation skills
A self-starter that can take a project from concept to delivery
Good communication skills with an ability to meet with programme partners and managers at all levels
