Supervisor – Loyalty Operations in Lagos, Nigeria

at Arik Air

Airline / Aviation
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female
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Job Description

Liaison between client, IT, loyalty management team and off-site Employer Service Delivery team

Prepare ‘Service Proposal Documents’ and review Change Request for programme developments and enhancements

Develop and map operational process updates and enhancement for programme operation

Assist Marketing & Communications in overseeing successful delivery of programme materials from an operations perspective. (e.g. set-up of collateral, liaison with IT on SMS and Email delivery, etc)

Assist Partnership Manager with the operational set-up for new partners (i.e. stock processes, system interface liaison with IT, redemption process development, etc)


3 to 5years of experience in similar job role while a University Degree would be of advantage

Excellent communication, analytical and negotiation skills

A self-starter that can take a project from concept to delivery

Good communication skills with an ability to meet with programme partners and managers at all levels

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