Support Application Executive in United States

at a Confidential Company

ICT / Telecommunications
Information Technology
Minimum Qualification
Professional Qualification
Required Experience
5 - 7 years
Employment Type
Full Time
Male or Female
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Job Description

Purpose of the Job

Responsible for running the support desk, providing effective and high quality support across all software systems and playing a key role within the team.
Provide applications support and guidance which may include service packs, upgrades and infrastructure

Job requirements

• Minimum of 5 years experience in Telecoms industry
• Maintain appropriate levels of technical and procedural documentation
• Conduct platform monitoring and performance tuning
• Take responsibility for capacity management and platform scaling
• Share / spread knowledge throughout the Support Team and relevant areas, from development through to support
• Good understanding of SQL Server or Oracle database management systems
• Experience of Windows platforms including configuration
• Knowledge of minor programming/scripting
• Excellent communication skills
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