Wireless/LAN Network Monitoring and Fault Resolution
Provide telephonic technical support to corporate clients.
Help customers with resolving technical problems
Handle escalation of technical problems from call operators.
Familiarity with WIMAX/wireless WAN networks
Routing and Switching Experience (2 years)
Deep understanding of networking protocols (TCP, IP, DHCP, SMTP, POP3, HTTP/HTTPS).
Service-minded, a quick learner, a problem solver and ability to work with minimal supervision
Excellent verbal communication (English),Good telephone manner
Previous experience in a technical support role an advantage
University degree or its equivalent. B.Sc/HND Computer Science/Engineering or related discipline.
Possession of CCNA is a must. Possession CCNP and CCIE etc. will be an added advantage.
Minimum of two (2) years post NYSC qualification experience in network support.