Team Lead - Field Operations (Commercial) in Oyo, Nigeria

Electrical/Electronic Manufacturing
Minimum Qualification
Bachelor's Degree
Required Experience
10 - 15 years
Employment Type
Full Time
Male or Female

Job Description

Job Description

  • To carry out business development activities in relation to IBEDC corporate account - manage (identify new and sustain existing business relationship) IBEDC’s business relationship with industrial customers.  


  • Develops, builds and manages IBEDC’s corporate accounts (Maximum Demand – Industrial customers)
  • Identifies potential new clients within IBEDC’s area of operations
  • Coordinates all new connections (MD only) and meter installations (working with Technical Operations)
  • Manages customer relationships and identifies business growth opportunities (new and existing MD customers classes)
  • Devises relevant strategies to manage relationship with existing MD clients and identification of new MD
  • Manage service delivery processes for MD customers (Meter reading, Billing, Payments, Customer assistance, Service Irregularities etc.)
  • Ensures the implementation of IBEDC’s customer services policies with respect to MD customers
  • Attends to customer (MD) queries/complaints on the field and escalates to proper channels to ensure such complaints are captured and addressed accordingly
  • Keeps abreast of market trends and supplies management with insights on customer needs, problems, interests and innovative ways for service delivery.

Competence Requirements:

  • Understanding of the business of IBEDC and related businesses in the electricity sector
  • Knowledge of Utilities Industry
  • Strategic planning and Business Development (services and products)
  • Strong Customer Relation Management skill
  • Knowledge of Marketing & Customer Insights
  • Strong problem solving and analytical skills
  • Good interpersonal , negotiation and communications skills
  • Knowledge of billing /collection practices, procedures, and basic software in billing reconciliation
  • Proficient in the use of Microsoft Office suite and relevant billing applications utilised by IBEDC.


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