- Accountable for executing project delivery for the applicable part of the project scope
- Main responsibility to ensure operational continuity and smooth execution by implementing proactive delivery management practices
- Ensures services delivery management based on PMI principles and in full alignment with Swift SOPs
Summary of key activities:
- Continuous Project Management Planning and implementation of the Project Management Plan
Scheduling, forecasting and progress tracking.
- Controlling and optimizing services delivery performance (operational KPIs i.e. SLA, time, scope, quality)
- Co-coordinating the people involved in services delivery