Team Leader – Front Desk in Abu Zaby [Abu Dhabi], United Arab Emirates

Human Resources
Administration & Office Support
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female

Job Description



1. Controls room status in order to obtain the maximum room revenue with maximum occupancy and service quality to provide guest satisfaction. 2. Updates Front Office information board as often as necessary. 3. Ensures the circulation of memos and flow of information within the department is going smoothly. 4. Carries out a thorough shift handover at the beginning and end of each shift and checks that all items requiring attention are detailed in reception logbook and initialed once completed, ensure the same is followed by all GSAs. 5. Supervises all activities of Front Desk colleagues and assigns duties as needed to the different areas within the department. 6. Ensure CID is sent on time and focuses on a strong follow up and extra attention to the Police requirements in sending guest information as per provided standards, assuring no fines are received. 7. Anticipates sold out situations and knows how many rooms are overbooked. 8. Actively involved in promoting and selling Food & Beverage events / in house facilities and hotel/company. 9. Maintains effective communication with all other departments to ensure smooth service delivery. 10. Displays a pleasant manner and positive attitude at all times and promotes a good company image to guests and colleagues. 11. Inspects rooms when necessary. 12. Handles guest complaints on the spot concerning Front Desk Service and shares the information with other departments if necessary. Notifies the Assistant/Front Office Manager of any guest complaints. 13. Is aware of all expected VIP arrivals and departures and those already in-house and is familiar with the names, affiliation and room numbers as an indication of personal courtesy and recognition. 14. Replaces Night Manager and Duty Manager on days off and annual leave if required. 15. Maintains the cleanliness and tidiness of the Front Desk area, utilizes free time for tidiness of work areas. 16. Ensure that the standards required by Law and by Management are maintained at all times in the areas specified above. 17. Demonstrates the 12-Service Excellence Basics and ensure the whole of the Front Office department continually follows the same. 18. Keeps updated with new products in the market.

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