- Under broad direction, provides application expertise and special technical data to Business Development, Application Engineering, Training, External Customers and Operations to support product and service applications globally.
- Mentors less experienced personnel. Revises, uses, and refers users to appropriate Technical Content of Products and Services web pages on Halworld. Reviews content for accuracy and creates and approves revisions as needed.
- Responds to questions submitted to the Knowledge Base system and developing relevant articles to publish.
- Reviews responses and communications of lees experience personnel.
- Communicates all situations involving: Cautions and or warnings, design/product/Service changes, required field Action, Interim procedures and reference information using a Technology Bulletin, Maintains Operational Manuals.
- Job role has budgetary type of accountabilities or directly impacts a revenue center's viability or its quality of service via personal contributions.