Technical Executive - System Applications | AF Motors - CSO in Dubayy [Dubai], United Arab Emirates

at Al Futtaim

Industry
Automotive
Specialization
Customer Service
Minimum Qualification
Diploma
Required Experience
3 - 5 years
Employment Type
Full Time
Gender
Male or Female

Job Description

 

  • Become subject matter expert for all CSO-TD IT systems and applications as well as primary interface to EIT

  • Develop current and future CSO-TD systems and IT needs

  • Support Branch Network Scantool hardware

  • Continuously groom the TECDB for valid repair instances to be purposed as known good fixes for rapid repair advice to Branch.

  • Manage TEC (Technical Experience Contact Center)

  • Calandarize and coordinate NTL activity and Branch support using the TECDB IT resource and the TEC process

  • Provide lateral support to TOYOTA / LEXUS Customer Relations staff for CSO-TD systems issues as needed

Requirements

Minimum Skills and Experience

• Professional training or experience in IT or Computer Technology subject matter.
• College or University graduate or 3 years in a professional automotive Aftersales operation or OEM environment.
• Previous IT or computer industry experience.
• Basic knowledge of automotive on-board diagnostic scantools for software and firmware updates.
• Microsoft office and internet proficiency, advanced computer literacy
• Excellent technical communication skills, verbal and written
• Highly flexible, attention to detail and organizational skills a must

Minimum Qualifications and Knowledge:

• Diploma or University Degree
• Applicant is required to be an Computer IT Technical person.
• A interest in Distributor Automotive Aftersales IT systems and Business is recommended.
• Strong PC Skills, MS Office complete suite: Excel, MS PowerPoint, Word, Outlook, etc
• Must have Driver's License

Job-Specific Skills and Behavioral Competencies
Communication, Activity Coordination, Analytical and light Data mining and Data manipulation ie; chart and graph creation in excel, Good English, Time management, Problem solving, Decision making, Planning, Organizing, Ability to multi task.

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