As a Technical Support Engineer, you will be responsible for providing pivotal assistance, maintenance and development to our client's ever-expanding IT, audio visual and telecoms systems.
Acting as the main point of contact for users' day-to-day IT queries, you will resolve support calls received and logged by the helpdesk in an effective and efficient manner. You will also write and update documentation, note desk moves and cabling, take part in project work and undertake a wide variety of other administrative duties.
Additionally, ensuring the delivery of a high level of customer service, you will ensure the timely resolution of 1st and 2nd line support queries, escalating issues where required. Although primarily a support role, you will also get the chance to undertake projects to upgrade the company's audio and visual systems as the company progresses.
- At least two years' experience of working with IT, audio, visual and telecoms systems
- Experience of supporting and troubleshooting Windows XP, Vista and Windows 7 in a LAN/WAN environment
- Experience of Active Directory administration in a Windows Server 2003 and/or 2008 networking environment
As a Technical Support Engineer, you must have strong communication and interpersonal skills with the ability to prioritise and balance your workload effectively. Customer-focused and self-motivated, you must be willing to go the extra mile to aid others and possess the desire to develop your skills and knowledge.