Technical Support Engineer (REE) in National Capital Reg, Philippines


Engineering / Technology
Minimum Qualification
Bachelor's Degree
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female

Job Description

Job Description Provide application and technical assistance to Customers, End Users and Service Technicians by telephone or via email. Keep updated with the industry issues, Codes & Standards, and competitive Products to enable proper Support to Inquiries.  
  • Answers technical telephone/Email inquiries from customers. Uses catalogs for references to all ASCO Owners Manual, Technical bulletins, drawings, Info web, Team Center, JDE, etc.
  • Confirms telephone correspondence, using customer’s specifications or ASCO proposals to meet customer’s requirements. Works from blueprints, plans, specifications, or other records as needed.
  • Review, verify and approve/disapprove all in coming Synergy Order requests from Sales Engineers.
  • Provides assistance to US based Applications Engineers in creating Bill of Material (BOM) numbers for all ATS packaged power products, ICP and Firetrol fire pump controllers.
  • Generates Frequently Asked Questions document for all products. ATS, ICP and Communication Products and keeps it updated every quarter.
  • Generates ATS Competitor Analysis document and keeps it updated every quarter.
  • Assists ASI Parts Department in determining the accurate parts or part numbers needed by customers.
  • Assists District Manager and Area Supervisor of ASI in the preparation of technical proposals.
  • Contacts by phone, general contractors, electrical contractors, engine generator dealers, switchboard manufacturers, OEMs, and engineers as needed to track projects and improve probability of receipt of order.
  • Improve relationships with all customers and industry contacts by providing prompt, courteous response to inquiries.
  • Handles responsibilities with minimal supervision required. 
  • Promote Technical ASCO Products and its capabilities.
  • Provides General Start-up Assistance to customers planning to put ASCO Products in service i.e. complete documentation.
  • Provides individual and team reports.


Job Requirements



  • Candidate must possess at least a Bachelor's/College Degree , Engineering (Electrical/Electronic) or equivalent.
  • Minimum of two years experience in electrical engineering or related fields.
  • Preferred working exposure with Emergency and Back-up Systems.
  • Good written and oral communication skills using the English language
  • Electrical Technical Orientation
  • Strong Team Effort mentality.
  • Interpersonal/Communication Skills
  • Communication and trouble shooting skills as well as a conscientious attitude.
  • High tolerance to stress and a self-starter.
  • PC or related skills a must
  • Excellent organization and multi tasking  skills a must
  • Must be able to develop improvement strategies around his/her overall responsibilities
  • Ability to prioritize workload and complete multiple tasks in a predetermined time frame
  • The individual must be able to maintain a positive energy level to function in an environment of constantly shifting demand and sometimes-severe time restrains while continuing to function effectively
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