Technical Support Engineers - FTTx in Lagos, Nigeria

at Swift Networks Limited

ICT / Telecommunications
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female

Job Description

  • Delivery of timely FTTx solutions to exceed customer expectations
  • Manage existing and new customers to position the company as a partner of choice
  • Deliver new business opportunities among assigned FTTx tasks
  • Able to use good communication skills to achieve customer retention within the business.
  • Ensure all customer queries are attended to and resolved promptly
  • Contributes to team effort by accomplishing related results
  • Implement sales plans and provide customers with reliable FTTx experience
  • Treat our customers with dignity and respect with the aim of guaranting quality experience from purchase to service usage
  • Able to work under pressure and on shift  basis (Weekends and Public Holidays inclusive)
  • Carry out other assigned responsibilities by the head of unit    



  • Ability to work under intense pressure and meet tight timelines
  • Time management and Excellent communication skills
  • Strong relationship management skills
  • Persuasion, tenacity and willingness to learn
  • A good first degree, not less than a 2:1 (Second Class (Upper)) in a related discipline from a reputable university
  • Minimum of 3 years cognate experience on customer service/field support for enterprise solutions/FTTx


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