Please exercise due diligence when applying for this job vacancy.
We are looking for young talented, customer centric, fresh graduates from all backgrounds. As a Telesales/Customer Service Agent, you will put customers at the center of your day, helping our customers with a range of products. We will make sure you are fully trained on everything we have to offer, so you can help our customers find the products that are right for them and can explain their various features and benefits. You need to be flexible with your working hours.
Building relationships, giving straightforward help, going above and beyond our customers expectations are all essential parts of a great service. You will be a true people-person, able to talk to customers in a friendly and welcoming way and can bring the attention to detail.
Advising present or prospective customers by answering incoming calls, converting inquiries into sales and making outbound calls.
Processing customer orders and up-selling products based on identified customer needs.
Maintaining quality service by following organization standards.
Contributing to team effort by accomplishing related results as needed
Being the first point of contact for customers
Working towards and achieving stretching personal and team objectives
Identifying how we can best help customers
Qualifications and Requirements:
Computer Skills MS office packages
Dynamic and enthusiastic person with good written and verbal communication skills
Persuasion and Influencing skills, strong negotiating skills
Good work organization, time management skills and ability to work under pressure
Ability to work quickly, methodically and accurately
Sound interpersonal skills
Ability to work as part of a team
Self-motivated, delivers quality work and is proactive
Result driven as this is a high-performance, output environment
Ability to work to targets
Ability to self-manage and self-motivate- must be a self-starter
PROCEDURE FOR APPLICATION:
Qualified Applicants should apply using any of the following procedures.
1. Comment your CV or Resume to the comment box.
2. Send your CV and Cover Letter to firstname.lastname@example.org
3. Send your name, contact number, qualifications and post applying for to the message box or the Phone number displayed in this advert.
4. Upload your CV directly and click apply.
You are allowed to call the Admin Officer at the number given from 9AM - 6PM MON – SAT ONLY.
Please note that only short-listed candidates will be contacted