Telesales/ Customer Care Officer II in Lagos, Nigeria

at MAVAS NIGERIA LIMITED

Industry
Sales / Marketing
Specialization
Telecommunications
Minimum Qualification
OND
Required Experience
Entry Level
Employment Type
Full Time
Gender
Male or Female

Job Description

We are looking for young talented, customer centric, fresh graduates from all backgrounds. As a Telesales/Customer Service Agent, you will put customers at the center of your day, helping our customers with a range of products. We will make sure you are fully trained on everything we have to offer, so you can help our customers find the products that are right for them and can explain their various features and benefits. You need to be flexible with your working hours.
    Building relationships, giving straightforward help, going above and beyond our customers expectations are all essential parts of a great service. You will be a true people-person, able to talk to customers in a friendly and welcoming way and can bring the attention to detail.

Responsibilities

Advising present or prospective customers by answering incoming calls, converting inquiries into sales and making outbound calls.
    Processing customer orders and up-selling products based on identified customer needs.
    Maintaining quality service by following organization standards.
    Contributing to team effort by accomplishing related results as needed
    Being the first point of contact for customers
    Working towards and achieving stretching personal and team objectives
    Identifying how we can best help customers

Requirements

Qualifications and Requirements:

    Computer Skills MS office packages
    Dynamic and enthusiastic person with good written and verbal communication skills
    Persuasion and Influencing skills, strong negotiating skills
    Good work organization, time management skills and ability to work under pressure
    Ability to work quickly, methodically and accurately
    Sound interpersonal skills
    Ability to work as part of a team
    Self-motivated, delivers quality work and is proactive
    Result driven as this is a high-performance, output environment
    Ability to work to targets
    Ability to self-manage and self-motivate- must be a self-starter
    Entry level

 

 

PROCEDURE FOR APPLICATION:
Qualified Applicants should apply using any of the following procedures.
1. Comment your CV or Resume to the comment box.
2. Send your CV and Cover Letter to mavasnigerialtd@gmail.com
3. Send your name, contact number, qualifications and post applying for to the message box or the Phone number displayed in this advert.
4. Upload your CV directly and click apply.
You are allowed to call the Admin Officer at the number given from 9AM - 6PM MON – SAT ONLY.
Please note that only short-listed candidates will be contacted

 

  Apply Now

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