Telesales/Customer Service Agent in Lagos, Nigeria

at Jumia

Industry
Retail
Specialization
Consumer Services
Minimum Qualification
HND
Required Experience
1 - 3 years
Employment Type
Full Time
Gender
Male or Female
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Job Description

Duties and Responsibility

  • Advising present or prospective customers by answering incoming calls, converting inquiries into sales and making outbound calls.
  • Working towards and achieving stretching personal and team objectives
  • Identifying how we can best help customers.
  • Processing customer orders and up-selling products based on identified customer needs.
  • Maintaining quality service by following organization standards.
  • Contributing to team effort by accomplishing related results as needed
  • Being the first point of contact for customers.
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