Telesales Outbound Agent - Mumbai in Maharashtra, India

at Standard Chartered Bank

Banking / Financial Services
Minimum Qualification
Bachelor's Degree
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female

Job Description

Meet the business objectives initiated by India CB Telesales business
Customer focus need-based selling
Deepen customer relationship and maximize penetration


Business Drivers 
Achieve personal sales target
Segment focus, customer focus needs-based selling
Responsible for ETB customer relationship deepening through telephony activities. Activities led by product / marketing campaign
The caller shall be involved in sourcing new to Bank customers as and when required.

Customer Experience 
Operational quality - Errors free customer application & documentation 
Responsive and responsible selling
Practice appropriate sales and marketing skill

Risk Assurance
Conduct CDD, MLP & TCF diligently 
Zero tolerance – Fraud, Mis-selling
Attend training, acquire knowledge and apply to job function
Adhere to all policies, guidelines and procedures, comply with local regulatory requirements
To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager

Operational Risk Management Assurance & Compliance
•Implement controls within the Business Unit to meet regulatory and internal requirements. In addition, drive and implement an effective risk management framework, and promote a strong risk management and a compliance culture. 
•To ensure there is adequate training in Compliance. In addition document and implement controls to ensure compliance with regulations and Group Standards. 
•Ensure that policies are implemented effectively within Business; new regulations are properly communicated, and provide quality assurance on the design of the control measures and monitoring plans. 
•Ensure adherence to the risk management framework. 
•Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and CDD. 
•Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer. 
•Read, understand and comply with all provisions of the Group Code of Conduct. 
•Ensure complete adherence to Principles & Policy of Treating Customers Fairly. 
•Ensure adherence to all the customer outcomes required by Financial Services Authority. 

Embedding principles of Sales Governance in the Sales Value Chain
•Understand and adhere to the DSR policy. 
•Implement the HR standards approved by L&C in all channels being used. 
•Ensure the premises H & S standards are as per standardized norms. 
•Arms Length directives and processes are followed. 
•Ensure branding is as per approved norms and requirements. 
•Compliance with regulatory requirements. 
•Partner Training and HR to ensure all sales staff in my team are trained on CDD, AML, 
Mis-selling and other customer protection principles 

"The job holder must ensure he/she is fully aware of all the policies and procedures issued in relation to money laundering prevention / CDD and is trained on the same. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer. To ensure adherence on an ongoing basis to all requirements of CDD / ML as may be issued from time to time and Adherence would be measured with respect to outcome of Group audits and any Quality Assurance Reviews conducted."
Further ensure that effective arrangements are in place for implementation of the Direct Sales Representative (DSR) Management and Risk Policy. Ensure that there are adequate controls in place to mitigate risks. 


Graduate. Preferably experienced in sales 

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