•To comply with respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious customer activity, and should report any suspicious activity to the respective Unit Money Laundering Prevention Officer and Line Manager as well as directly to the Country MLPO in urgent or exceptional circumstances.
•Build up good relationship with all internal and external customers.
•Make effort to improve personal product knowledge and to acquire multi-products processing skill.
•Make effort to improve personal productivity and output level. To achieve established standard.
•Understand and follow carefully the Bank’s operational risk control standard underlying operating process and ensure the risks are minimized.
•Ensure timeliness of managing customer’s complaint
Customer Complaint handling
Rate board update
Internal & external reports
Adherence to till limit of N100k and floor limit of N2m
Other assigned duties
•A GOOD KNOWLEDGE OF THE BANK’S PRODUCTS, SERVICES AND POLICIES.
•GOOD SERVICE SKILLS/ETIQUETTE/PERSONAL PRESENTATION
•GOOD KNOWLEDGE OF BANK CASH RELATED POLICIES