Teller Service Manager, NNPC Branch in Abuja, Nigeria

at Standard Chartered Bank

Banking / Financial Services
Minimum Qualification
Bachelor's Degree
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female
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Job Description

•Be responsible for undertaking the business monitoring and testing and reporting findings/exceptions

•Delivering quality service to customers via efficient and accurate processing while projecting a professional and warm image in all interpersonal dealings
•Ensuring that there are watertight cash controls in place at all times
•Reconciliation of branch suspense accounts and general system administration
•Ensure you remain alert to the risk of money laundering and assist in the bank’s effort in combating it by adhering to the key principles in relation to: “identifying your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers


•Supervision of the processing of all daily cash transactions for deposits into current and fixed deposit accounts (involving cash and cheques) and handling associated customer interactions/inquiries/complaints to a specified standard of quality.
•Ensure the Teller’s cash (local and FX) has been balanced daily, tellers registers updated, checked against screen balances and traced/agreed with the General ledger the following morning.
•Ensure that the vault cash (local and FX) has been balanced daily and traced/agreed with the general ledger the following morning
•Responsible for in-house ATM administration and ATM uptime and PINs custodianship
•Transactions held over are recorded and traced the following day
•Cash custodians must check tellers’ boxes and cash areas when locking tellers away each day to ensure that no cash is left out
•Entries relating to drafts issued are traced to the General ledger from the draft counterfoil each day.
•Bank drafts (all currencies) must be examined and forms remaining verified each day
•Late Teller transactions are recorded and posting traced next day
•Payments must be made in accordance with customer mandates and call back made for amounts exceeding N285,000.00
Attend to customers sales/financial enquiries
•Facilitate telex transfers
•Cheque confirmation and processing account opening references
•Responsible for generating and distributing daily system/operations reports and Transaction journals.
•Co-ordination of validation of all processed tickets, validation of tickets especially clearing tickets.
•Maintenance and updating of error log registers.
•General reconciliation and control activities which may typically include:
2.Central control of branch cash
3.supervision of posting of clearing cheques/validation of transactions
4.reconciliation of operating accounts for daily control as well as surprise audit proofing
5.conducting investigators initiated by customer inquiry
6.cross-selling of Bank’s products


Minimum university degree or equivalent with branch banking operations experience.
• High analytical and problem solving ability gained through professional & practical experience.
• Ability to work in a turbulent and un-predictable environment where responding and managing change is essential.
• Sound leadership, decision making and management abilities.
• Project management skills ranging from project planning to implementation.

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