Teller Service Manager - Yaba Branch in Lagos, Nigeria

at Standard Chartered Bank

Banking / Financial Services
Minimum Qualification
Bachelor's Degree
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female

Job Description

•Delivering quality service to customers via efficient and accurate processing while projecting a professional and warm image in all interpersonal dealings.
•Ensuring that there is water tight cash controls in place at all times.


Supervision of the processing of all daily cash site transactions for deposits into current and fixed deposit accounts (Involving cash and cheques) and handling associated customer interactions/inquiries/complaints to a specified standard of quality.

Ensure that Cash is moved to the Central Cash regularly in order to keep vault balance at minimal level.

Cash site transactions are posted next working day latest.

Ensure the Teller’s cash have been balanced daily, tellers registers updated, checked against screen balances and traced / agreed with the General Ledger the following morning.

Ensure that the Vault Cash (local), has been balanced daily and traced / agreed with the General Ledger the following morning.

Bank Cheque books are examined and blank forms remaining verified each day.

Transactions held over are recorded and traced the following day

Cash custodians must check tellers’ boxes and cash areas when locking tellers away each day to ensure that no cash is left out

Entries relating to drafts issued are traced to the General ledger from the draft Counterfoil each day.

Bank drafts (all currencies) must be examined and forms remaining verified each day.

Late Teller transactions are recorded and posting traced the next day

Suspense accounts are reconciled and outstanding items fully explained each day

 Payments must be made in accordance with customer mandates, and call back made for amounts exceeding N285, 000.

ATM custodian

Ensure you remain alert to the risk of Money Laundering and assist in the bank’s efforts in combating it by adhering to the principles in relation to: ‘’Identifying your customer, knowing your customer, reporting suspicions, safeguarding records, and not disclosing suspicions to customers. Ensure your staff are trained in combating Money Laundering.’’

Vault key custodian

General reconciliation and control activities which may typically include:

Processing of Customs Duty payment

Statistics and Reconciliation

Be an authorized Checker on Filenet

Central control of branch Cash

Supervision of posting of clearing cheques

Reconciliation of operating accounts for daily control as well as surprise audit proofing.

 General filling Gathering/preparation of statistics for service quality and productivity indicators.

 Conducting investigators initiated by customer inquiry.

 Cross selling of Banks’ products.


B.Sc from any Recognised University

Thorough Knowledge of SCB products, operational procedures:

SCB’s procedures/ Related Policies

Banking practices /Regulations

Good Customer relations/ Customer Focus

Goal Oriented

Good Interpersonal skills

Good Communication skills

Good Knowledge of the operations of other departments

Good knowledge of the Bank’s products.

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