Teller in National Capital Reg, Philippines

at Standard Chartered Bank

Industry
Banking / Financial Services
Specialization
Banking
Minimum Qualification
Diploma
Required Experience
1 - 3 years
Employment Type
Full Time
Gender
Male or Female

Job Description

To deliver extraordinary service to customers thru efficient, effective, accurate and fast processing of counter transactions, while projecting a professional and warm image in all customer inter-actions and inter-personal dealings. To handle efficiently operational processes while consistently adhering to established key control standards. 

Responsibilities

• Processing of all daily counter transactions for deposits and withdrawals covering Peso/FCDU SA/CA/FD/IS accounts involving cash/checks/fund transfers/MCs/Drafts including FX purchase/sale, card payments/cash advances and all other transactions at tellers’ counters ensuring that the required standards for quality and completeness of work, accuracy, and presentation are met. Refer to appended tasks to be carried out by a teller (transaction count/checklist) 
• Handling of customer inquiries, requests, inter-actions and complaints to a specified quality standard. 
• Cross-selling of simple bank products during non-peak hours and where relevant, highlight to sales unit possible referrals and prospects. 
• Handling of ATM under dual control –balancing, reports and complaints. 
• Processing of FX transactions and required regulatory reports. FX volume report and FX sale daily listing. 
• Release and reconciliation of PIN mailers subject to approval by an authorized officer 
• Perform other related jobs that maybe assigned, as necessary, from time to time depending on the requirements of the business 
• To comply with the control requirements in the laid down procedures or Manual relevant to your job responsibilities. 
• To comply with all relevant policies and procedures covering regulatory, local and group requirements. 
• To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager. 
• Ensure that effective arrangements are in place within FORT Branch – Customer Experience, CB Phils, for the prevention of Money Laundering in line with the Group Policy & Standards, AML Guideline and other local, legal regulatory requirements. In particular, ensure that the obligations on reporting suspicious activities are met. 
• Ensure compliance with the Group’s standards and regulatory requirements pertaining to Money Laundering and KYC. 
• Participate in and/or support the Bank’s effort in preventing money-laundering activities by ensuring that AML functions are undertaken as per job objectives. 
• Exercise due care and diligence on matters related to Money Laundering and KYC in the day to day operations, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, acquire relevant knowledge and training, provide support to superior and subordinates 
• Ensures compliance with Health and Safety group and local policies, rules and regulations. 

• To contribute to the effectiveness of the department's BCP, actively participate in the BCP testing, provide timely feedback on BCP matters, make themselves available during contingency situations. The staff should be fully conversant and knowledgeable of the most updated BCP and should keep a copy of the departmental call tree readily accessible at his/her place of residence. 

1. To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager. 
2. Ensure that effective arrangements are in place within FORT Branch – Customer Experience, CB-Phils. for the prevention of money laundering in line with the Group Policy and Standards, AML Guidelines and other local legal/ regulatory requirements. In particular, ensure that the obligations on reporting suspicious activities are met. 
3. Ensure compliance with the Group’s standards and regulatory requirements pertaining to Money Laundering and KYC. 
4. Participate in and/or support the Bank’s effort in preventing money-laundering activities by ensuring that AML functions are undertaken as per job objectives. 
5. Exercise due care and diligence on matters related to Money Laundering and KYC in the day to day operations, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, acquire relevant knowledge and training, provide support to superior and subordinates 

Requirements

-- with tellering experience 
-- good communication skills 
1) Job Know-how - extent of job knowledge / skill demonstrated 
2) Quality of Work – extent of thoroughness, neatness & accuracy 
3) Productivity - level of work output attained & ability to perform tasks in their order of priority 

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