Handle bookings /reservations and ticketing
Efficiently handle customers and their requests/queries, achieve personal
targets and contribute to the overall team revenue, yield and volume targets
Re-validation of Customer's PNR in Amadeus and Sabre
Comply with the organization's reservation policies and procedures and standards of customer service.
Keep self up-to-date on airlines rules, policies and procedures.
Handle queries including re-issues and refunds in a timely manner.
Be fully informed and stay abreast of all airline rules and regulations, international tariffs, and other industry requirements and accurately applies this information when making reservations or answering internal and external clients questions.
Exceeds client expectations while completing complex travel arrangements with air, hotel, and other travel related vendors offering an array of lowest and alternate fares to best meet the needs of the specific customer/traveler.
Accurately Price air schedules and provides air quotes and recommendations.
Establish strong relationships with clients and agents
Produce the daily and monthly sales report in Microsoft Excel and Word.
Possess a minimum of OND
Have experience on Fares and Ticketing.
Ability to use Sabre GDS and Hands on experience on Airline reservation systems like AMADEUS, GALILEO etc.
Ability to read, analyze and interpret travel industry information and travel reservation instruction.
Must be able to render excellent Customer Service.
Be well versed with computer applications.
Have excellent interpersonal and communications skills.
Be willing to work in shifts
Must be able to foresee and Manage Risk.
Must be adaptable, problem solver and possess the ability to effectively communicate to both clients and new customers.
Have the ability to develop a constructive and collaborative working relationships with customers and building brand loyalty.
Must possess time management skills and the ability to work under pressure and deadlines.
Must be a team player.
Must be out-of-the-box thinker, responsive and focus on the bottom line
Candidates should be able to work with little or no supervision.
Education and Experience
Possession of OND, HND, degree with experience in fares and ticketing.