Ticketing / Reservation Officer Job Code: FIN003TO in Abuja, Nigeria

Leisure, Travel & Tourism
Minimum Qualification
Required Experience
Entry Level
Employment Type
Full Time
Male or Female

Job Description

    Handle bookings /reservations and ticketing

    Efficiently handle customers and their requests/queries, achieve personal

    targets and contribute to the overall team revenue, yield and volume targets

    Re-validation of Customer's PNR in Amadeus and Sabre

    Comply with the organization's reservation policies and procedures and standards of customer service.

    Keep self up-to-date on airlines rules, policies and procedures.

    Handle queries including re-issues and refunds in a timely manner.

    Be fully informed and stay abreast of all airline rules and regulations, international tariffs, and other industry requirements and accurately applies this information when making reservations or answering internal and external clients questions.

    Exceeds client expectations while completing complex travel arrangements with air, hotel, and other travel related vendors offering an array of lowest and alternate fares to best meet the needs of the specific customer/traveler.

    Accurately Price air schedules and provides air quotes and recommendations.

    Establish strong relationships with clients and agents

    Produce the daily and monthly sales report in Microsoft Excel and Word.



    Possess a minimum of OND

    Have experience on Fares and Ticketing.

    Ability to use Sabre GDS and Hands on experience on Airline reservation systems like AMADEUS, GALILEO etc.

    Ability to read, analyze and interpret travel industry information and travel reservation instruction.

    Must be able to render excellent Customer Service.

    Be well versed with computer applications.

    Have excellent interpersonal and communications skills.

    Be willing to work in shifts

    Must be able to foresee and Manage Risk.

    Must be adaptable, problem solver and possess the ability to effectively communicate to both clients and new customers.

    Have the ability to develop a constructive and collaborative working relationships with customers and building brand loyalty.

    Must possess time management skills and the ability to work under pressure and deadlines.

    Must be a team player.

    Must be out-of-the-box thinker, responsive and focus on the bottom line

    Candidates should be able to work with little or no supervision.

Education and Experience

    Possession of OND,  HND, degree with experience in fares and ticketing.

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