Effectively manage customers in assigned zone with view to reducing churn
- Monitor customer behavior through lifecycle reporting and analysis.
- Work with the product development team to design products and service suited to the immediate environment
Effectively manage distribution of KYC terminals in assigned zone.
- Liaise with Retail Partners in the zone to host Airtel KYC terminals in their premises.
- Monitor and improve the KYC process in the zone with the aim of reducing Turn Around Time (TAT).
Provide support for prepaid activations in assigned zone
- Use the registration opportunity to win over new customers and increase share of wallet from customers with dual Sims.