Trans Quality Assurance Team Lead in National Capital Reg, Philippines

at Dell

ICT / Telecommunications
Information Technology
Minimum Qualification
Bachelor's Degree
Required Experience
5 - 7 years
Employment Type
Full Time
Male or Female
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Job Description

- Be responsible in supervising a team of Trans Quality Associates and Sr. Associates which includes provision of their day-to-day tasks, performance management and review.
- Provides feedback and coaching on a regular basis and work with Operations and Training teams to build action plans
- Ensure performance results are in accordance with SLA’s key measures and the operating plans
- Collaborates with process manager, on-site liaison and service management team to improve procedures to deliver high quality services
- Identify, develop and implement continuous improvement program to increase productivity, product knowledge, efficiency and reduce cost
- Monitor & evaluate the performance of the team in all areas, including positive recognition & rewards, addressing individual performance improvements and identify training gaps or needs
- Assist team members to resolve problems and/or escalate issues to deliver integrated leadership if appropriate


Wide knowledge on Healthcare Revenue Cycle

Excellent analytical skills

Proficient in Microsoft Office applications

Can work with minimum supervision

At least six sigma yellow belt trained or has ongoing project

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