Travel Centre Manager (TCM) – Port Harcourt [Ref: 201405] in Rivers, Nigeria


Consulting/Business Strategy & Planning
Minimum Qualification
Bachelor's Degree
Required Experience
5 - 7 years
Employment Type
Full Time
Male or Female

Job Description Limited, a leading Online Travel Company in Nigeria is currently recruiting due to opening of more Travel Centres across the Country


  • The Travel Centre Manager (TCM) is responsible for the daily running and management of the Travel Centre through the effective use of resources.
  • He/she has the responsibility for meeting and setting customer service targets as well as planning areas of improvement or development.
  • TCM ensures that calls are answered by staff within agreed time scales and in an appropriate manner.
  • The TCM also coordinates and motivates Travel Centre employees' and Liaises with relevant Units.


  • Setting and meeting performance targets for speed, efficiency, sales and quality
  • Managing the daily running of the Travel centre.
  • Liaising with supervisors, team leaders, and ticketers to gather information and resolve issues.
  • Monitoring random calls to improve quality minimise errors and track operative performance.
  • Coordinating staff recruitment and liaising with HR Unit on employee needs within the Travel centre.
  • Reviewing the performance of staff, identifying training needs and planning training sessions.
  • Recording statistics, user rates and the performance levels of the centre and preparing reports.
  • Handling the most complex customer complaints or enquiries.
  • Organising staffing, including shift patterns and the number of staff required to meet demand.
  • Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes.
  • Reporting, forecasting and analysing data against budget figures on a daily, weekly and/or monthly basis.


  • Prior experience in the travel industry is MANDATORY.
  • Financial planning and budget management.
  • People management.
  • Strong communication - verbal, presentational and written.
  • Business analysis and business management.
  • Relationship management- internal to the organisation and external.
  • Organisational skills, leadership and motivational skills.
  • First degree in any Social Sciences or Business Management course.
  • Must have at least 5-6 years relevant post NYSC working experience and must be able to work without supervision
  • Ability to use the Amadeus GDS is an added advantage.
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