-Handling clients inquiries through telephone and email to ensure effective management and resolution of client’s complain using available resources
-Provide Clients with product and service information-update existing client information -Document all calls and other information according
to standard operating procedures.
-Organize and Perform provider visitation and effective utilization tracking
-B.Sc. Nursing and Registered RN/RM
-1-3 Years working experience preferably in HMO
-Knowledge and experience of customer service management
-In depth knowledge of the Health Insurance
-Working knowledge of the Microsoft Office suite
-Ability to understand and speak the local language fluently will be an added advantage.