Visa Manager in Lagos, Nigeria

at Global Profilers

Management Consulting
Minimum Qualification
Bachelor's Degree
Required Experience
7 - 10 years
Employment Type
Full Time
Male or Female
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Job Description

Job Purpose 

The individual will be responsible for Unit’s response to visa application, assistance and advisory and will manage Visa Assistance team and ensure standard operating procedures are followed.


Provide prospective applicants with information on general visa procedures and regulations on a wide array of visa enquires

Ensure applications for migration and/or temporary entry to various countries in accordance with their immigration law and policy

Maintain cordial relationships with embassies and visa application centers key officers.

Ensure visas applications turn out successful & necessary visa granted as requested.

Accomplish sales and organization mission by completing related results as needed.

Ensure reports of operations are collated & send to Line Manager as at when due.

Ensure visa unit is abreast of any change/update in visa/immigration process at embassies and setting and meeting performance targets for speed, efficiency, sales and quality

Manage the daily running of the Visa team

Monitor random calls to improve quality, minimise errors and track operative performance

Review the performance of team members, identify training needs and plan training sessions

Record visa statistics, user rates and the performance levels of the Unit and preparing reports

Handle the most complex customer complaints or enquiries

Organise staffing, including shift patterns and the number of staff required to meet demand;

Other duties and all reasonable directions as outlined by Line Manager.

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