Voice & Video Managed Services Coordinator in England - London, United Kingdom

at Ernst & Young

Media Production
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female
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Job Description

As a Voice & Video Managed Services Coordinator, you will be responsible for the management of services provided by vendors. Primary focus will be on cost optimization, service availability, stability and improvement. You’ll utilize the ITIL framework in your area of operations. As the core support services are provided by a vendor, a degree of the available service labor will come from the vendor.


This position will require you to work closely with the vendors providing services and technology to ensure that the offerings meet EY’s requirements and our SLAs. This will require routine service reviews, service improvement planning, new service implementation, and communications
• Financial analysis of cost of service and ROI
• A service outage or impact will require working with the vendor to analyze the root cause and if applicable design/implement solutions to prevent the event from reoccurring


· Experience with vendor managed services desired, 

· Previous vendor management skills desired, 

· A progressive record of growth, along with technical and project skills in maintaining and implementing network infrastructures

· Ability to work and team with a multitude of different people to balance demands

· Ability to deal efficiently with escalations and difficult situations/people under pressure, such as restoring services

· Interpersonal, communication, organizational and decision-making skills
Strong decision-making skills

· English language skills — excellent written and verbal communication
Substantial experience in various aspects of infrastructure management and operations

· Proven knowledge of streaming media delivery utilizing Windows Media or Flash is highly recommended

· Knowledge of content delivery systems, such as Kontiki, is desired but not a requirement

· Strong financial analysis skills, ability to build and support business cases

· Strongly developed communication and documentation skills

· Service oriented instead as well as task-oriented

· Affinity with the telephony, video and webcasting and usage of technologies like Cisco IPT, voicemail, unified communications, ACD, video conferencing and unified communications in general

· Experience in working with multiple countries and an ability to interact with different cultures 

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