Weblogic Administrator in National Capital Reg, Philippines

at Hewlett-Packard

ICT / Telecommunications
Information Technology
Minimum Qualification
Bachelor's Degree
Required Experience
Entry Level
Employment Type
Full Time
Male or Female
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Job Description

Evaluate the customer’s business demands and transform these into an abstract, than into a business model. The main duty of a Functional Consultant is to transfer external know-how to the client. He must understand the processes, identify defects and adapt to the client’s business needs


· Serves as the HP Level 1 Support

· Collaborates with the HP Level 2 and 3 Support team

· Participates in the knowledge transfer and transition phases

· Provides specialized skills and knowledge of a particular domain (technical, business and/or application) that helps to ensure rapid resolution of Incidents and service calls

· Provides workarounds for incidents that cannot be permanently resolved immediately

· Performs the activities necessary for the immediate short-term resolution of incidents and service requests so those customers can resume work as rapidly as possible following a service interruption

· Provides comprehensive and accurate information to management about the quality of Support

· Makes service improvement suggestions to management

· Accurately and fully completes the service request/incident records

· Assesses incident priority and determines if the priority needs to be adjusted based on additional information

· Coordinates incident resolution and service request completion with various workgroups

· Provides information to customer regarding the status of their incidents or service requests

· Communicates with the customer to gain agreement that the incident or service request has been completed and closes the record

· Documents known errors, workarounds and resolution plans

· Keeps the Problem Record Updated in a timely manner

· Submits Change Requests to implement the corrective actions.

· Validates corrective actions and works with Problem Coordinator to ensure Problem has been solved


· Candidates must have at least a Bachelor's/College Degree in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems or equivalent experience.

· 0- 1 year and up experience in WebLogic and IIS

· Fresh graduates are welcome to apply

· Can do shifting work and/or graveyard shifts.

· Solid WebLogic administration and IIS experience

· Strong in service support operations.

· Background in Change and Release Management is a plus.

· ITIL Practitioner certified and/or extensive experience in ITIL processes is a plus.

· Is strong in written and oral communication.

· Can work remotely with his peers/team.


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