Weblogic Administrator in National Capital Reg, Philippines

at Hewlett-Packard

ICT / Telecommunications
Information Technology
Minimum Qualification
Bachelor's Degree
Required Experience
Entry Level
Employment Type
Full Time
Male or Female

Job Description

Evaluate the customer’s business demands and transform these into an abstract, than into a business model. The main duty of a Functional Consultant is to transfer external know-how to the client. He must understand the processes, identify defects and adapt to the client’s business needs


· Serves as the HP Level 1 Support

· Collaborates with the HP Level 2 and 3 Support team

· Participates in the knowledge transfer and transition phases

· Provides specialized skills and knowledge of a particular domain (technical, business and/or application) that helps to ensure rapid resolution of Incidents and service calls

· Provides workarounds for incidents that cannot be permanently resolved immediately

· Performs the activities necessary for the immediate short-term resolution of incidents and service requests so those customers can resume work as rapidly as possible following a service interruption

· Provides comprehensive and accurate information to management about the quality of Support

· Makes service improvement suggestions to management

· Accurately and fully completes the service request/incident records

· Assesses incident priority and determines if the priority needs to be adjusted based on additional information

· Coordinates incident resolution and service request completion with various workgroups

· Provides information to customer regarding the status of their incidents or service requests

· Communicates with the customer to gain agreement that the incident or service request has been completed and closes the record

· Documents known errors, workarounds and resolution plans

· Keeps the Problem Record Updated in a timely manner

· Submits Change Requests to implement the corrective actions.

· Validates corrective actions and works with Problem Coordinator to ensure Problem has been solved


· Candidates must have at least a Bachelor's/College Degree in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems or equivalent experience.

· 0- 1 year and up experience in WebLogic and IIS

· Fresh graduates are welcome to apply

· Can do shifting work and/or graveyard shifts.

· Solid WebLogic administration and IIS experience

· Strong in service support operations.

· Background in Change and Release Management is a plus.

· ITIL Practitioner certified and/or extensive experience in ITIL processes is a plus.

· Is strong in written and oral communication.

· Can work remotely with his peers/team.


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