Wintel Engineer (Systems Admin/VMware/Citrix)--CTS - Contact Center Infrastructure Operations in National Capital Reg, Philippines

at JP Morgan Chase & Co

Banking / Financial Services
Investment Banking
Minimum Qualification
Bachelor's Degree
Required Experience
5 - 7 years
Employment Type
Full Time
Male or Female

Job Description

CTS - Contact Center Infrastructure Operations (CCIO) executes shared services for business, data and contact-center solutions and provides company-wide technology direction through collaborative engineering and architecture leadership. The organizations within CTS are responsible for building and enabling contact centers, data warehouses, advanced analytic solutions, mobile technologies, and for providing architectural oversight for consumer and wholesale banking. 

The CTS - CCIO organization supports JPMC's contact centers by creating, building and maintaining innovative, reliable, and cost-effective contact center solutions to support those who serve our customers.


  • 5+ years of professional experience in the administration and engineering of the following:
    • Windows 2000/2003 Server/Windows Terminal Services, minimally 250 servers in the environment
    • Citrix Metaframe/Presentation Server
  • Minimally 3 years of administration with the following:
    • Microsoft Active Directory / Microsoft DFS / Microsoft IIS / Microsoft WSUS
    • VMware
  • Proven ability handling complex tasks, level 2 escalation support, and interpretation of requirements to design tailored solutions using multiple technologies
  • Hands on experience with HP - Virtual Connect, Blade Technologies, and Systems Insight Mgr (SIM)
  • Hands on experience with Symantec Antivirus and NetBackup platform
  • Knowledgeable with Boot from SAN and shared storage troubleshooting
  • Proven experience with capacity management and performance monitoring
  • Proficient in writing technical documentation
  • Availability for off-hours and on-call support are required on a rotational basis
  • Bachelors Degree or commensurate experience in Information Technology


Preferred Technical Qualifications:

  • Current MCSE certification
  • Citrix Certification
  • VMware Certification
  • Specific knowledge of HP EVA and Brocade B-Series switches
  • WYSE/HP thin client devices
  • SQL database design and management
  • Project Management/planning skills
  • Knowledge of SAN and NAS technologies
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