Wintel Senior Administrator in National Capital Reg, Philippines

at Hewlett-Packard

ICT / Telecommunications
Computer Software
Minimum Qualification
Bachelor's Degree
Required Experience
5 - 7 years
Employment Type
Full Time
Male or Female

Job Description

1. Responsible for Technical Content of the Incident Management Services.

• Build strong working relationship with Technical Supervisor, Customer Service Agent and tower support and technology teams.

• Good awareness of the customer’s business and in-depth knowledge of the customer’s environment and support processes.

• Complying with the ITSM & SLA standards by observing the Incident Management lifecycle processes.

2. Multi-disciplinary process quality definition / improvement.

• Ensure following of processes and best practices outlined by the Technical Supervisor and Management.

3. Technical Skill Levels & Training requirements

4. Case Management

• Ensure all cases are acted upon conscientiously and in the framework expected according to the SLA.

• Provide clear and unambiguous communication within Incident Management case tools with frequent and timely updates.

5. Problem Management

• Perform proactive analysis of incident data in an attempt to identify recurring incidents or emerging trends.

6. Change Management

 • Implement Change Requests


Service Provided (but not limited to):

• Troubleshooting of OS related problems

• User and Group Account Management (Creation/Modification)

• Remote Access Administration

• Disk Cleanup: Clearing of Cache / Temp files

• System Services (Restarting / Stopping)

• Maintenance of Scripts (Login, Batch, Perl, VB, Java)

• Server Restoration (NO End Users)

• Troubleshooting of Domains Related Problems

• OS Installation

• File System Management

• Other task listed in the RACI chart for WINTEL technology tower

• Being responsive to clients whilst following the principles and procedures of the quality management system

• Identify, analyze problems and suggest improvements identified in their own area of responsibility and implementing those with a recognized business benefit



Degree in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems or equivalent experience

Formal IT qualification (certifications),Certification in Citrix and/or VMWare

Minimum of 5 years experience within IT Operations, infrastructure services support (Systems and Network management), operations monitoring and end user support

In-depth knowledge of the technology

Minimum of 5 years technical knowledge of the applicable Technology that you will be responsible for

Must be able to demonstrate troubleshooting and problem solving skills

Technologies would include: Windows 2000, Windows 2003, Windows 2008, Windows 2012, Active Directory, Citrix, VMware, Hyper-V, and Clustering

Experienced in programming / scripting like VBScript, WMI, Powershell, command prompt on Windows 2000/2003/2008/2012 is an advantage.

Strong knowledge and demonstrated experience in SAN, Server hardware, and Blade server

Excellent understanding of ITSM/ITIL processes. Preferably ITIL trained.

Project Management exposure is a plus

Flexible, working in shifts, performing standby activities on operational basis

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