Workforce & Portfolio Manager, Retail Banking in Lagos, Nigeria

at Standard Chartered Bank

Banking / Financial Services
Minimum Qualification
Bachelor's Degree
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female

Job Description

Job ID: 510225  
Victoria Island, Lagos
Job Function: Retail Banking
Regular/Temporary: Permanent
Full/Part Time: Full time

Job Description

  • To ensure Client Relationship achieves its KPIs by supporting with reviews of individual/branch/regional performances.

Key Roles and Responsibilities
Performance monitoring:

  • Responsible for  ensuring the delivery of the productivity metrics in line with allocated targets
  • Provision of daily performance reports
  • Follow up in the preparation of timely and correct scorecards for all Sales Staff, in line with the advised KPIs
  • The preparation of effective scorecards for non sales staff
  • Actively participate in branch activities b y ensuring that all Branches are visited at least once a quarter
  • Timely preparation and rendition of the relevant Regional Reports
  • Providing market intelligence based on competitor offerings within our target segment
  • Frontline capacity planning, target setting and administration through proper workforce scheduling.
  • Ensuring proper load allocation in terms of productivity
  • Execution of client engagement/portfolio management model
  • Drive  productivity of the sales staff, by supporting with reviews of individual/branch/regional performances
  • Drive CEM’s and contact plan usage
  • Any other official duties as may be directed by the line manager


  • Ensure the Team achieves its EV days’ targets.
  • Actively participate and challenge the status quo, to improve on processes through documented service storming sessions.


  • Ensure that MIS is correct at all times
  • Ensure that you understand, sign and adhere to the Group code of conduct
  • Ensure proper time and resources management.

Qualifications and Skills

  • Thorough knowledge of Bank’s products and services
  • Excellent interpersonal and networking skills, internally and externally
  • Strong analytical skills skills
  • A working knowledge of Branch operations
  • Good grasp of the activities of our competition
  • University Degree.


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