Workshop Controller (REF 09/008) in Lagos, Nigeria

at CUMMINS INC.

Industry
Engineering / Technology
Specialization
Electrical/Electronic Manufacturing
Minimum Qualification
HND
Required Experience
3 - 5 years
Employment Type
Full Time
Gender
Male or Female

Job Description

Responsibilities:

Supervises Workshop (Rebuild Centre) Technicians; coordinates and schedules Technician work schedules; communicates repair plans to technicians aligned with customer quote.

Monitors technician productivity and repair quality, and provides coaching and feedback to individual service technicians; provides performance reviews and opportunities for professional growth.

Reviews quotes developed by service writers/Advisors for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes to service writer/Advisor.

Participates in continuous improvement activities by reviewing, changing , and improving processes in line with changing customer expectation/organizational goals.

Monitors goals and targets for the rebuild activity; measures, reviews, and maintains superior customer satisfaction levels.

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