Supervises Workshop (Rebuild Centre) Technicians; coordinates and schedules Technician work schedules; communicates repair plans to technicians aligned with customer quote.
Monitors technician productivity and repair quality, and provides coaching and feedback to individual service technicians; provides performance reviews and opportunities for professional growth.
Reviews quotes developed by service writers/Advisors for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes to service writer/Advisor.
Participates in continuous improvement activities by reviewing, changing , and improving processes in line with changing customer expectation/organizational goals.
Monitors goals and targets for the rebuild activity; measures, reviews, and maintains superior customer satisfaction levels.