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Account Support Associate, FSO Asset Management Full Time
Ernst & Young

England - London, United Kingdom | Bachelor's Degree | 3 - 5 years | Full Time | Male or Female | Project Management | Accounting

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Job Summary

To assist in the management of client teams and their activities in order to enhance and add value to the service levels provided whilst minimizing the time spent by the team on technical and non-technical responsibilities. 

Job Responsibilites


  • Day to day management of client teams, their activities and service delivery.
  • Reduce the amount of time that technical staff spend on non technical activities.
  • Enhance communication and client service by acting as a central point of contact for all activities. Facilitate the key account process to ensure that sales opportunities and relationships are identified and initiatives are followed up and promoted.
  • Improve working relationship with other Ernst & Young offices/ service lines.
  • Identify, disseminate and communicate the appropriate knowledge to all stakeholders.
  • Ensure appropriate communication medium is agreed and implemented.
  • Introduce and drive new initiatives throughout, ensuring compliance and greater efficiency. Challenge the way the team works to ensure that the appropriate resource is used for the responsibility.
  • Be proactive in raising the profile of the ASA role, ensuring maximum utilisation and personal development.
  • Plan, manage and review ongoing technical resource requirements.
  • Assist with budget setting analyse / challenge work in progress, summarise costs against budget and highlight overruns.
  • Coordinate the production of account plans, record and monitor opportunities, relationships and client satisfaction.
  • Prepare and distribute material for meetings, facilitate discussion, distribute minutes and follow up on action.
  • Raising profile of niche, selecting relevant sponsorship opportunities and coordinating all stages of events
  • Aiding in publication of external advertisements and articles
  • Initiate independence process to ensure continued independence requirements are adhered to

    • Job Requirements

    Your People responsibilities

  • Challenge the way the team works to ensure that the appropriate resource is used for the responsibility.
  • Be proactive in raising the profile of the ASA role, ensuring maximum utilisation and personal development.
  • Communicate relevant information to appropriate networks through a range of mediums
  • Identify, review and submit knowledge to appropriate databases
  • Supervision of Level 1 ASA

    • Your Skills 

  • Degree Qualified.
  • Project management, plan, manage and prioritise work and complete projects on an accurate and timely basis.
  • Ability to manage upwards to ensure that the project deliverables meet the agreed timetable.
  • Strong communicator who is able to communicate effectively at all levels both internally and externally whilst maintaining a positive impact.
  • Strong numerical and data analysis skills
  • Receptive to change and a flexible approach
  • Able to demonstrate initiative in approach to projects/assignments
  • Excellent attention to detail.
  • Strong business writing skills
  • Strong organisational skills
  • Prior experience in financial services, a professional services organisation is a plus.
  • Strong computer skills including basic business software (Microsoft Word, Powerpoint, Excel), Lotus Notes and the Internet.

    • Personal Skills
  • Professional, confident and outgoing.
  • A robust and resilient disposition.
  • Ability to function as part of a team, as well as individually.
  • Organised and self-disciplined.
  • Calm and capable - able to juggle conflicting demands on time and prioritise effectively.
  • High degree of accuracy.

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