1) Sales Activities

Exceeds personal sales goals on a monthly, quarterly and yearly basis

Solicits wholesale and tour series business through action plan preparation and execution

Independently responsible for achievement of objectives, as outlined in the action plans

Identifies key prospects based on hotel goals and achieve specific conversion goals

Participates in the d.a.r.t. Referral Program with goal for referring business to sister hotels/brands

Actively supports the goals of the team and recommends revenue producing activities and ways to implement

As directed, participates in tradeshows, road shows and promotional events within the hotel and trade related organizations

Maintains positive relationships with all guests, tour operators, colleagues and global sales network

2) Sales Administration

Maintains account, contact, activity and business details within Opera S&C according to Fairmont standards

Upon confirming, coordinates and follows up with hotel departments to ensure delivery of hotels promised services

Prepares weekly, monthly, quarterly and annual reports, as required

Compiles marketing and competitive intelligence information 

Attends all sales meetings

3) Human Resource Scope

Where applicable, responsible for ongoing mentoring and coaching of support colleague

As a market segment leader, approves action plans and reviews execution for team

As market segment leader, reviews team goals and production

Actively participates in prescribed sales training

4) Other Responsibilities

Other duties, as assigned

• Previous experience in a similar position is mandatory Bachelors degree and/or Hotel Management degree or diploma
• Five years of hotel sales experience with minimum three years at Hotel Sales Manager level
• Wholesale & leisure background required
• Has established relationships with key industry contacts in all CIS markets and in Dubai
• Microsoft Office suite of software literacy an asset
• Opera Sales & Catering knowledge an asset