Summary of Responsibilities: 
Reporting to the Guest Services Manager, responsibilities and essential job functions include but are not limited to the following:

• Supervising the Apartments Concierge team.
• Manage the performance of Apartments concierges, and ensuring all personnel files are kept  up to date
• Conduct Personal Development Interviews and Colleague Performance Appraisals as required.
• Consistently have a presence with our colleagues while balancing the administrative needs of the position.
• Take active role in departmental recruitment and training of new and existing colleagues.
• Encourage and motivate apartment concierge colleagues.
• To conduct and contribute to regular departmental communications meetings ensuring objectives are reviewed and results monitored and minutes recorded.
• Taking care of various administrative tasks including (but not limited to) keeping backup of tenants contracts, maintenance and incidents logs.
• Formulating new procedures in pursuit of improved the service provided to our tenants.
• Handling tenants complaints and do the necessary follow ups with the concerned departments.
• Manage residential tenant relations program by acting as the main contact for any resident issues or concerns
• Ensure that the department’s equipment is well cared for and properly maintained
• Track all tenant requests through Royal Service Manager and review month end reports
• Send an end of Shift report to all concerned departments for follow-up
• Ensure that Apartments colleagues are well trained, and prepared for the hotel emergency procedures
• Monitoring and maintaining parking memberships’ revenue by keeping a tracking system for it supported with all backups and following up with the tenants.
• Sitting strategies to drive more parking revenue through selling more memberships.
• Provide a daily report of the apartments operation including the necessary follow ups and actions taken.
• Follow up with the Housekeeping department to maintain the cleanliness of the Residents area and apartments upon tenants’ requests.
• Liaise with the Housekeeping department to ensure that a quarterly/yearly deep cleaning program is carried out for the tenant & office sides.
• Drive revenue and guest service by ensuring that all tenants are aware of the “A la carte menu of services” is available to all tenants.
• Follow up with the Engineering and IT departments to maintain the functionality of the Residents equipments and facilities.
• Establish and maintain maintenance and custodial programs to ensure all residential components are maintained in line with hotel and brand standards.
• Ensure weekly schedule is made for cleaning request and scheduling contractors
• Bi-weekly walk around of the floors with EHK/AEHK and Engineering
• Monitoring and managing the inventory of white goods and other equipment for apartments and offices.
• Preparing and follow up of requisitions for apartments and offices’ projects, supplies and equipment.
• Tracking and issuing of new and renewed tenant cards.
• Assisting Leasing office on contract tracking and distribution.
• Communicating with Leasing Office all walk in and phone inquiries.
• Liaises with Accounts Department to ensure that all of tenant’s financials are followed up and achieved.
• Maintain a tracking system in place for all issued parking cards per apartment and office rented out
• Assist with a show around for the space available for lease in the absence of the Leasing Manager

Qualifications:

• Must display strong organizational skills
• Must have good motivational skills
• Should recognize the necessity for standards and policies, but should also be able to adapt his/her approach to each situation as necessary
• Should have strong administrative tendencies
• Must have good knowledge of opera, MS Word and MS Excel
• Must have excellent knowledge of the hotel, its facilities and services
• Should have a good knowledge of Dubai, including its history, tourist attractions and current events
• Should act as a role model to colleagues, and maintain the highest level of personal and ethical conduct
• Must have high grooming standards
• Should have a keen eye for details
• Should be flexible in terms of working hours

Visa Requirements: Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation