Reporting to the Banquet Manager, responsibilities and essential job functions include but are not limited to the following:             

• Consistently offer professional, friendly and engaging service
• Lead and supervise the Banquet team in all aspects of the department and ensure service standards are followed
• Handle guest concerns and react quickly and professionally
• Train Colleagues and supervisors in the absence of a trainer
• Balance operational, administrative and Colleague needs
• Contribute to departmental meetings
• Review all banquet event orders to ensure proper set-ups are in place
• Work with the Conference Services & Catering department to ensure that revenues and guest satisfaction levels are maximized
• Ensure proper staffing and scheduling of all Banquet Colleagues in accordance to productivity guidelines
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Working with the Banquet manager to maintain high staff morale and team spirit within the banquet department
• Maintaining preventative cleaning and maintenance program of all banqueting areas & equipment
• Work together with the culinary & stewarding team to ensure that all food service meets or exceeds guest expectations and to promote teamwork as a strong component of the daily service culture
• Finding creative solutions and proactively solving problems in order to meet a demanding client base
• Actively involved on a day-to-day basis with creative buffet décor and establishing new ideas
• Monitoring and continued development of Food & Beverage controls
• Other duties as assigned

• Previous leadership experience in Food & Beverage required
• Arabic speaker required 
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times