• Being able to be a continual source of information, help and assistance to all guests. 
• Having a full and comprehensive knowledge of the hotel facilities
• Maintaining a high level of communication and feedback within the department.
• Identifying and anticipating guest needs and requirements.
• Abiding by all policies and procedures as stated in the Guest Services SOP Manual.
• Reporting to duty punctually and in accordance with the issued department duty roster.
• Being able to adhere the Guest Services Grooming and Uniform Standards at all times.
• Abiding by the Burj Al Arab and the Company's policies and procedures.
• Abiding to the Burj Al Arab's Health and Safety Policies.

In order to be considered for this role you will ideally possess a Bachelors degree qualification in Hotel Management. It is essential that you are able to demonstrate at least two years experience in Room Reservations  preferably on supervisory level is essential.

You will have a very strong command of the English language (verbal and written).  Computer literacy with knowledge of MS Office, Property Management System (preferably Opera and Synxis).

You should have a passion in training and developing people, are flexible and a team player. You will also be a dynamic, decision maker and handles complaint individual.