Client And Sales Support Representative Full Time

Abu Zaby [Abu Dhabi], United Arab Emirates | Bachelor's Degree | 3 - 5 years | Full Time | Male or Female | Sales/Business Development | Banking / Financial Services

Job Summary

Directly supports our clients and the Client Sales Directors in support of our resale business.  This includes working effectively with third party client partners, facilitating the delivery of our resale capabilities/benefits and working with resale services in support of our client needs.

Job Responsibilites
Vendor-Focused Knowledge and Relationships: ·         Program and Product Advocate – Become an expert in the resale programs for one or more Vendors through knowledge of the Vendors’ products and programs. ·         Deal Champion – Participate in or facilitate discussions and flow of information between Vendors, Client Sales and the Pre-Sales Technical Architects, the client engagement team, or the client as necessary. ·         Communication – Work with Vendors to create quotes and own the process to obtain the best available pricing and other resell terms;  Leverage the opportunity to interact and build deep Vendor relationships. ·         May be onshore or offshore. Client-Focused Relationships: ·         May be focused on one or more clients. ·         Product and Program Counsel – Provide clients and engagement teams with factual information and analysis on various technology solutions that support our client needs. ·         Be a prime contact for our clients - identifying opportunities for resale and supporting same (quoting, ordering, logistics, services, invoicing support);  creating /maintaining high levels of customer satisfaction in all client related situations;  Identify and escalate any client issue as appropriate;  Work to gain knowledge about the client’s business and relevant processes (e.g. procurement) and document information;  Understand engagement economics. Support Configure-Quote-Purchase-Invoice lifecycle: o   Bill of Materials to Quote – Work with the Technical Architect to finalize solution configuration required to develop the BoM.  This includes working with the resale services business in support of our client engagements as well. o   Convert BOMs into a quote Vendor Quote. o   Generate Client Quote from Vendor Quote using appropriate pricing strategies in coordination with Client Sales. o   Support process to get Purchase Orders approved with client signature on Quotes  o   Coordinate submission of Vendor Order. o   Manage final invoicing activities required to get payment from clients.   Client Knowledge and Relationships: ·         Experience and Innovation – Develop deep understanding of the Resell business process and be able to communicate the process and alternatives to Clients and Client Teams. ·         Execution Excellence – Delivery Client superior service around order management for resale transactions. ·         Account Management – Where requested, provide customized information, reports, or other forms of support; Leverage account experience and knowledge to build deep relationships.   Logistics, Deal Shaping and Execution: ·         Supervise Order Fulfillment – Manage primary responsibility for overseeing the order process – from quote to contract to delivery to invoicing and post delivery support. ·         Trade-In Management – shape deals to take advantage of all available trade-in incentive programs offered by vendors. ·         Shipping Logistics – coordinate custom shipping requirements (e.g., Freight Forwarding, post-dated ship dates, client provided shipping) on behalf of client. ·         Disposal – provide disposal services for decommissioned product as required by client. ·         Returns Management – Management of order excess returns, DOA returns, RMA returns, Disposal returns.   Maintenance Renewal: ·         Identify, track, and position opportunities to sell maintenance renewal agreements with Clients ·         Managing the process to renew maintenance agreements for equipment previously resold by Accenture. ·         Provide support to clients to manage inventory, service levels, renewal dates, and other aspects of our clients’ Maintenance contracts.   Resale Services: ·         Take inputs from Systems Architects and/or Clients for field and operational Resale services for Statement of Work and Quote creation: o   Put together standard quotes for services based on our repository of standard services.  o   For non-standard resale services opportunities, as the requirement for deviation comes from the pre-sales activity, document requirements for input into a non-standard scope of work or statement of work and feed it into the Operations team for completion (time/effort/pricing) or into the Field Services team for completion (time/effort/pricing).
Job Requirements
Education:  Bachelor's Degree.  Work Experience:  Minimum 3+ years related work experience.   Knowledge and Skill Requirements:   o   Negotiation & Influencing Skills. o   Excellent oral and written communication skills. o   Facilitation skills. o   Change management. o   Strong MS Excel skills. o   Fluent in English.
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