Colleague Residence Manager Full Time

Abu Zaby [Abu Dhabi], United Arab Emirates | Bachelor's Degree | 1 - 3 years | Full Time | Male or Female | Executive / Top Management | Hospitality/Leisure

Job Summary

This position will be responsible for the daily operation, upkeep and continuous improvement of a 380 room Colleague complex and 42 management flats in three separate buildings.   As an active member of the Human Resources team, the position will be responsible for ensuring that all Colleagues are provided with attractive and secure Housing, superb dining facilities, clean and safe transportation as well as exceptional service from our Housing Office.  The ideal candidate will grow and develop the Housing team as well as foster relationships with external suppliers and operators.


Job Responsibilites

Reporting to the Assistant Director of Human Resources, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offers professional, engaging and friendly service
  • Oversee allocation and upkeep of all housing, warehouse and furniture inventories.
  • Accurately administrate rental and leasing process including sourcing new accommodation.
  • Effectively manage annual housing budget, expenses and assets.
  • Develop and implement housing strategies aimed at attracting talented hospitality professionals.
  • Coach, develop and train the Colleague Residence Caretaker.
  • Supervise the day-to-day operations and administration of the Housing office.
  • Ensure each new residents is provided with a superior living experience.
  • Liaise with Maintenance and Security to ensure a healthy and safe living environment.
  • Uphold policies outlined by Housing LSOP and Residential Lease agreements.
  • Coordinate all bookings for Colleague transportation requirements for colleague events, outings and to and from housing
  • Ensure safety and security of Colleague transportation.
  • Play an integral role in warm welcome and arrival process for all Colleagues and Managers.
  • Provide a high level of colleague satisfaction through effective problem resolution
  • Directly participate on and/or mentor a colleague who contributes to a Hotel Committee.
  • Adhere to all environmental practices and implement creative ideas for new initiatives.
  • Create and implement action plans to ensure Colleague engagement as outlined by CES.
  • Is actively involved in Colleague Relations including colleague activities and outings
  • In conjunction with the HR team, actively maintains all annual brand colleague events such as staff summer event,  annual year end event and long service awards
  • Other duties as assigned

Job Requirements

  • Minimum two years experience as a Residence Manager or similar position
  • Knowledge of Fairmont brand standards an asset
  • Enthusiastic and energetic with proven abilities to creatively resolve issues
  • Must hold a valid driver’s license
  • Ability to work within flexible hours
  • Able to work in a fast paced environment, inviting and championing change
  • Ability to effectively and positively manage challenging situations
  • Must be detail oriented, highly organized and self-directed
  • Able to build effective relationships with peers, Colleagues and suppliers
  • Exceptional communication skills
  • Previous leadership experience an asset
  • Proficient in Microsoft Office Suite a must

Visa Requirements: Please note that you must be eligible to live and work in Abu Dhabi. Fairmont Bab Al Bahr  will cover visa costs and flights for selected candidates from place of origin.

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