Customer Care Representative Full Time
Macfort Incorporation

Lagos, Nigeria | HND | 1 - 3 years | Full Time | Female | Customer Service | ICT / Telecommunications

Job Summary

Job Description

  • Assist customers with questions, inquiries and complaints
  • Promote goods and services offered by the company.
  • Keep records of customers’ information.
  • Build rapport with customers by engaging with them in an accommodating, friendly, and professional manner, to deliver exceptional experiences and nurture lasting relationships.
  • Liaise with managers or other employees who might be able to provide further assistance.
  • Assist with placement of orders, refunds, or exchanges.
    Utilize computer technology to handle high call volumes. 
Job Requirements

Job Qualifications/Requirements

 

  • B.Sc/HND in any discipline.
  • Minimum of 2 years experience working as a Customer Care Agent.
  • Strong communication skills, including active listening and clear articulation.
  • Ability to solve problems and alleviate conflicts or escalate tactifully.
  • Ability to work individually and as a team
  • Ability to multitask, manage time, and prioritize.
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