at a Confidential Company

Food Services
Executive / Top Management
Minimum Qualification
Bachelor's Degree
Required Experience
10 - 15 years
Employment Type
Full Time
Male or Female

Job Description

Job description
The Customer Development Operations Manager is responsible for the smooth and cost effective operation between the Company, customers, and specific third parties. He will develop consistency and coherence in the day-today operation of the Customer Development organization.
He reports to the Customer Development Operations Director.

The responsibilities for this office shall include but is not limited to the following:
 Ensure smooth processes are in place to deliver: Retail Strategy, CBP / CMP, CD input into S&OP, Annual nego strategy, OpCo and assortment
 Manage contracts and execution of merchandising agencies providing in store execution and data
 Responsible for distribution of PoP materials
 Monitor and improve CD Overheads
 Manage CD national and local events
 Supports setting the process and contribute to the definition of : National Trade Strategy, Customer Value Assessment, Trade Terms Structure and coordinate pricing
 Maintain and implement supporting tools (Sales reporting model, EPOS data, GDS model, CS EDI / CRP / VMI support)
 Manage and facilitate internal and external CD communications
 Provide all CD information to Field Sales, other CD roles and other departments
 Identify needs and roll out training programs
 Designs and implement sales incentive models
 Be the program management office for CD specific initiatives, including WwC
 Set up and structure all CD business meetings

Qualifications and experience
 Must have 12 – 15 years experience within the CD function in the same sector
 Must possess strong experience in designing and managing processes
 Should be familiar with Business planning experience
 Should have Project management experience
 Customer Facing Experience
 Should know about customer management & selling essentials.
 Must have good leadership skills
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