Introduction to the role:
· As a Customer Service Assistant, you will be part of the Customer Service team.
· We are looking for an open-minded and outgoing person with extensive marketing and event management experience.
· Your areas of responsibility include:
· Assisting selling processes for our customers and generating additional Sales
· Coordinating information to customers browsing our websites,
· Including after sales support.
· Performing phone conversations with customers to answer their questions, provide information and advise them.
· Handling special requests and complaints of customers
· Collecting and storing useful data within our backend system
· Ensuring follow up through emails, phone or any required means.
Qualifications and Requirements:
· Customer Service experience.
· Ability to self-organize multiple tasks well and to complete them on time with a clear focus on results
· Ability to foster and maintain relationships with individuals.
· Excellent negotiation skills and strong communication skills - proven results with key decision makers
· Willingness to work well in a team
· A large network (friends, family, contacts etc.)
· A Bachelors or HND Degree.