Customer Service Officer Contract

Lagos, Nigeria | Bachelor's Degree | 1 - 3 years | Contract | Female | Customer Service | Banking / Financial Services

Job Summary

1.      Drive the overall Customer Service objective of the Meristem Group

2.      Develop and document all Customer Service procedures, policies and standards for the group

3.      Establish Key Performance Indicators for measuring level of service delivery, whilst evaluating and monitoring same

4.      Maintain and Improve the Standard of all Customer Service Touch Points (front offices, websites, mails & correspondence, telephone interactions  and Physical appearance of staff)

5.      Develop, monitor and improve on feedback/complaints procedures for customers use. Conduct regular surveys involving Internal and external customers)

6.      Identify, recommend and facilitate regular trainings for all Staff, on Customer service.


Job Requirements

 At least, 1 yeas of experience on a similar position in the banking sector/financial services sector

A good first degree in Business Administration/Management Science/Social Science related discipline.

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