at a Confidential Company

Banking / Financial Services
Customer Service
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female

Job Description

The Job:

Reporting to the Head of Customer Care, your duties will include but are not limited to:-
• Assisting customer with general , account and technical queries over the phone
• Provide and educate customers and potential customers with product and service information
• Maintain Customer records
• Make and receive calls as assigned by Head of Customer Care or Designated Supervisor
• Correctly update the Care Log for every customer/ dealer interaction
• Identify and escalate priority issues to Head of Customer Care
• Be pro-active in coming up with ways on how to improve customers’ repayment rate AND reduce default levels
• Be aware of all on-going incentives &/or bonuses offered to customers
• Actively participate in team meetings
• Be pro-active in coming up with realistic ways to better the Customer Care department
• Report any suspected fraudulent activity to Head of Customer Care
• Any other duties assigned by the Head of Customer Care

The Person:

Do you have:
• Customer Care and Call Centre. Credit Collections experience will be an added advantage
• Demonstrable Experience working with a CRM system
• Do you have extraordinary initiative
Are You :
• Passionate about customer care and exceeding customer expectations, consistently
• Fluent in written and spoken English
• A fast learner
• Analytical and Meticulous
• An excellent communicator and negotiator, able to exceed targets
• A team player
• Able to work well with strict deadlines and under minimum supervision.
  Apply Now

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