Employee Services Coordinator - Birmingham - FTC Full Time
Ernst & Young

England - Birmingham, United Kingdom | Bachelor's Degree | 3 - 5 years | Full Time | Male or Female | Administration & Office Support | Accounting

Job Summary

Efficient and effective processing of HR administration within specified procedural and service guidelines supporting all activities relating to employment with EY, and during the leaving process. 

Accountabilities 

  • Deliver excellent service in line with HR processes and ensure service level agreements are achieved.
  • Process all administration relating to events affecting employment during service including the production of internal communications and updating of HR systems.
  • Process all administration relating to the ending of employment including production of internal communications and processing of final payments.
  • Preparation of post employment, mortgage, tenancy and VISA references.
  • Generate standard letters and emails to support all HR processes.
  • Action housekeeping, pending future action and other related HR reports
  • Conclude or re-direct queries initiated in the EY Help HR team that require further administration/transactions. Ensure satisfactory closure of issues that develop into cases.
  • Liaise with the Payroll & Benefits team to ensure consistency of processing and eradication of errors.
  • Maintain an up to date knowledge of current EY HR policy and process developments.
  • Ensure compliance with the firms’ policies, best HR practice and employment legislation at all times.
  • Propose changes to procedures, documentation and standard letters.

  • Job Responsibilites


  • Accurate and speedy processing of HR requests in accordance with agreed key performance indicators.
  • Co-ordination of all information for the accurate and timely processing of all HR activity ensuring payments and employee records are correct.
  • Consideration of requests in accordance with the firm’ policies. Re-directing inappropriate requests and/or obtaining sanction for non-standard solutions.
  • Dealing with payroll queries generated via the payroll audit reports.
  • Action weekly housekeeping reports to ensure accuracy of data on HR systems, and to take appropriate actions identified within reports.
  • Development of professional working relationships with HR Business Partners and key operational customers of the HRSSC.
  • Satisfactory conclusion of EY Help HR referrals within the prescribed timescale.
  • Committing to own personal development plan and completion of appropriate learning and development activities to ensure capability and skills are current.
  • Identification of process issues and problems to Manager or Coach to ensure continuous improvement within the HRSSC.
  • Contribute to wider HRSSC and HR projects and initiatives.
  • Job Requirements


  • Previous administration ideally within a service delivery and team environment

  • Attention to detail and focused upon accuracy and quality.

  • Able to work to and enhance prescribed HR procedures.

  • Knowledge of operational HR systems

  • Qualified to GCSE level or equivalent

  • CPP or interest in achievingWho we are
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